/* --- Lushai Dev - Support Center CSS --- */
/* Mobile First, Responsive & Enhanced UI */
@import url('https://fonts.googleapis.com/css2?family=Poppins:wght@300;400;500;600;700&display=swap');

:root {
    --sky-blue: #3498db;
    --dark-blue: #2c3e50;
    --white: #ffffff;
    --light-gray: #f8f9fa; /* body background */
    --gray: #e9ecef; /* borders */
    --text-color: #34495e;
    --success-color: #2ecc71;
    --danger-color: #e74c3c;
    --warning-color: #f39c12;
    --border-radius: 8px;
    --pill-radius: 50px;
    --shadow: 0 5px 15px rgba(0,0,0,0.07);
    --shadow-hover: 0 8px 25px rgba(0,0,0,0.1);
}

/* --- Base & Typography --- */
html { scroll-behavior: smooth; }

body {
    font-family: 'Poppins', sans-serif;
    background-color: var(--light-gray);
    color: var(--text-color);
    margin: 0;
    line-height: 1.6;
    font-size: 16px;
}

.container {
    width: 90%;
    max-width: 1100px;
    margin: 0 auto;
}

h1, h2, h3 { color: var(--dark-blue); }

/* --- Header & Navigation --- */
.site-header {
    background-color: var(--white);
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.05);
    padding: 15px 0;
    position: sticky;
    top: 0;
    z-index: 1000;
}

.site-header .container {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.logo a {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--dark-blue);
    text-decoration: none;
}
.logo span { color: var(--sky-blue); }

.main-nav ul {
    margin: 0;
    padding: 0;
    list-style: none;
    display: flex;
    gap: 10px;
}
.main-nav a {
    text-decoration: none;
    color: var(--text-color);
    font-weight: 500;
    padding: 8px 15px;
    border-radius: var(--pill-radius);
    transition: all 0.3s ease;
}
.main-nav a:hover,
.main-nav a.active {
    background-color: #eaf5ff;
    color: var(--sky-blue);
}
.main-nav .admin-login a {
    background-color: var(--dark-blue);
    color: var(--white);
}
.main-nav .admin-login a:hover {
    background-color: var(--sky-blue);
    color: var(--white);
    opacity: 1;
}

/* --- Hamburger Menu --- */
.nav-toggle {
    display: none;
    cursor: pointer;
    background: transparent;
    border: 0;
    padding: 0;
    z-index: 1001;
}
.hamburger {
    display: block;
    position: relative;
    width: 24px;
    height: 2px;
    background: var(--dark-blue);
    transition: background 0.3s ease;
}
.hamburger::before,
.hamburger::after {
    content: '';
    position: absolute;
    width: 100%;
    height: 2px;
    background: var(--dark-blue);
    left: 0;
    transition: transform 0.3s ease;
}
.hamburger::before { top: -8px; }
.hamburger::after { bottom: -8px; }

.nav-toggle.active .hamburger { background: transparent; }
.nav-toggle.active .hamburger::before { transform: rotate(45deg) translate(6px, 6px); }
.nav-toggle.active .hamburger::after { transform: rotate(-45deg) translate(5px, -5px); }


/* --- Main Content --- */
.hero {
    background: linear-gradient(135deg, var(--dark-blue), var(--sky-blue));
    color: var(--white);
    padding: 60px 30px;
    text-align: center;
    border-radius: var(--border-radius);
    margin-top: 30px;
}
.hero h1 {
    color: var(--white);
    margin: 0 0 10px 0;
    font-size: 2.8rem;
    font-weight: 700;
}
.hero p {
    font-size: 1.2rem;
    opacity: 0.9;
}

.card {
    background-color: var(--white);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    padding: 30px;
    margin-top: 30px;
    transition: all 0.3s ease;
}
.card:hover { transform: translateY(-5px); box-shadow: var(--shadow-hover); }

.page-card { margin-top: 30px; }
.page-header { text-align: center; margin-bottom: 30px; }
.page-header p { margin-top: -15px; }

.section-title {
    font-size: 2rem;
    color: var(--dark-blue);
    margin-bottom: 20px;
    text-align: center;
    position: relative;
    padding-bottom: 10px;
}
.section-title::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 50%;
    transform: translateX(-50%);
    width: 60px;
    height: 3px;
    background-color: var(--sky-blue);
}

/* --- FAQ Section --- */
.faq-item {
    border-bottom: 1px solid var(--gray);
    padding: 10px 0;
}
.faq-item:last-child { border-bottom: none; }
.faq-question {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--dark-blue);
    cursor: pointer;
    position: relative;
    padding: 10px 30px 10px 0;
    transition: color 0.2s ease;
}
.faq-question:hover { color: var(--sky-blue); }
.faq-question::after {
    content: '\f067'; /* FA Plus */
    font-family: 'Font Awesome 6 Free';
    font-weight: 900;
    position: absolute;
    right: 5px;
    top: 50%;
    transform: translateY(-50%);
    transition: transform 0.3s ease;
    color: var(--sky-blue);
}
.faq-item.active .faq-question::after {
    transform: translateY(-50%) rotate(45deg);
}
.faq-answer {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.4s ease-out, padding-top 0.4s ease-out;
    padding-left: 20px;
}
.faq-item.active .faq-answer {
    max-height: 500px; /* A large enough value for the content */
    padding-top: 15px;
    transition: max-height 0.5s ease-in, padding-top 0.5s ease-in;
}

/* --- Forms --- */
.form-group { margin-bottom: 20px; }
.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 500;
}
.form-control {
    width: 100%;
    padding: 12px 15px;
    border: 1px solid var(--gray);
    border-radius: var(--border-radius);
    box-sizing: border-box;
    font-family: 'Poppins', sans-serif;
    font-size: 1rem;
    transition: border-color 0.3s ease, box-shadow 0.3s ease;
}
.form-control:focus {
    outline: none;
    border-color: var(--sky-blue);
    box-shadow: 0 0 0 3px rgba(52, 152, 219, 0.2);
}
textarea.form-control { min-height: 120px; resize: vertical; }

.form-actions { text-align: center; }

/* --- Buttons --- */
.btn {
    display: inline-block;
    border: none;
    padding: 12px 30px;
    border-radius: var(--pill-radius);
    cursor: pointer;
    font-size: 1rem;
    font-weight: 600;
    text-decoration: none;
    text-align: center;
    transition: all 0.3s ease;
}
.btn-primary {
    background-color: var(--sky-blue);
    color: var(--white);
}
.btn-primary:hover {
    opacity: 0.9;
    transform: translateY(-2px);
    box-shadow: 0 4px 10px rgba(52, 152, 219, 0.4);
}
.btn-secondary {
    background-color: #eaf5ff;
    color: var(--sky-blue);
    border: 1px solid transparent;
}
.btn-secondary:hover {
    background-color: var(--sky-blue);
    color: var(--white);
}


/* --- Footer --- */
.site-footer {
    text-align: center;
    margin-top: 40px;
    padding: 30px 20px;
    border-top: 1px solid var(--gray);
    color: #777;
}

/* --- Alerts & Messages --- */
#form-messages {
    margin-bottom: 20px;
    border-radius: var(--border-radius);
    padding: 0;
    text-align: center;
    transition: padding 0.3s ease;
}
#form-messages.alert { padding: 15px; }
#form-messages p { margin: 0; }
#form-messages.alert-success { background-color: #d4edda; color: #155724; border: 1px solid #c3e6cb; }
#form-messages.alert-danger { background-color: #f8d7da; color: #721c24; border: 1px solid #f5c6cb; }

/* --- Ticket Tracking Page --- */
.status-badge {
    padding: 4px 12px;
    border-radius: var(--pill-radius);
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--white);
    text-transform: capitalize;
    display: inline-block;
}
.status-open { background-color: var(--warning-color); }
.status-answered { background-color: var(--success-color); }
.status-closed { background-color: var(--danger-color); }

.conversation-thread {
    margin-top: 30px;
    display: flex;
    flex-direction: column;
    gap: 20px;
}
.message-item {
    padding: 15px 20px;
    border-radius: 18px;
    max-width: 80%;
    line-height: 1.5;
    word-wrap: break-word;
}
.message-header {
    margin-bottom: 10px;
    color: #777;
    font-size: 0.85em;
    border-bottom: 1px solid rgba(0,0,0,0.05);
    padding-bottom: 8px;
}
.message-header strong { color: var(--dark-blue); }
.admin-message .message-header { border-bottom-color: rgba(255,255,255,0.2); }
.admin-message .message-header strong, .admin-message .message-header span { color: var(--white); opacity: 0.8; }
.message-content { padding-top: 5px; }

/* Customer is on the RIGHT (like "me" in a chat app) */
.user-message {
    align-self: flex-end;
    background: var(--sky-blue);
    color: var(--white);
    border-bottom-right-radius: 4px;
}
.user-message .message-header strong, .user-message .message-header span { color: var(--white); opacity: 0.8; }

/* Admin/Support is on the LEFT */
.admin-message {
    align-self: flex-start;
    background: var(--white);
    border: 1px solid var(--gray);
    border-bottom-left-radius: 4px;
}

#ticket-details-view {
    border: 1px solid var(--gray);
    border-radius: var(--border-radius);
    padding: 20px;
}


/* --- Responsive Design --- */
@media (max-width: 768px) {
    .main-nav {
        position: fixed;
        top: 0;
        right: 0;
        height: 100vh;
        width: 250px;
        background: var(--white);
        flex-direction: column;
        align-items: center;
        padding-top: 80px;
        transform: translateX(100%);
        transition: transform 0.4s cubic-bezier(0.23, 1, 0.32, 1);
        box-shadow: -5px 0 15px rgba(0,0,0,0.1);
    }
    .main-nav.active {
        transform: translateX(0);
    }
    .main-nav ul {
        flex-direction: column;
        text-align: center;
        gap: 20px;
        width: 100%;
    }
    .main-nav a {
        font-size: 1.1rem;
    }
    .nav-toggle {
        display: block;
    }
    .hero h1 { font-size: 2rem; }
    .hero p { font-size: 1rem; }
    
    .message-item { max-width: 90%; }
}